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FAQ
Quick answers.
Do I need a coaching plan to use the HART Ring or SENSE Scale?+
No — both devices work standalone without an active coaching plan. You get full access to your own data and dashboard on a device-only basis. The coaching-integrated experience — where your coach actively reads that data and uses it to adjust your protocol — requires an active coaching plan.
Can I use my HSA or FSA to pay for FITTR?+
We're actively investigating HSA/FSA eligibility. Many health coaching services qualify — check with your plan administrator. We'll update this section once eligibility is confirmed.
Is my health data private and secure?+
Yes. FITTR is HIPAA-compliant and GDPR-compliant. Your health data is never sold and is only accessible to you and your care team.
Can I cancel anytime?+
Yes. You can cancel at any time. If you are in a contract, you will be cancelled upon completion of the contract. If you are in monthly billing (automatically moves to monthly after initial contract) you can cancel at any time.
How does my coach actually use my HART Ring data?+
Your HART Ring data syncs to your coach's dashboard in real time. If your HRV drops sharply, your coach can pull back training intensity before you even notice you're under-recovered. If your sleep quality degrades over two weeks, that becomes part of a protocol conversation — not something you have to self-report.
Does the SENSE Scale sync automatically with my coach dashboard?+
Yes. SENSE Scale data syncs automatically to your FITTR health dashboard, where your coach can view body composition trends alongside your HART Ring biometrics and lab results.